Blog
Writing from Enhanced Rentals
Engineering deep-dives, product thinking, and guides for STR operators.
See Enhanced Rentals in 100 seconds
The whole platform in about a hundred seconds — an AI that answers every guest call and message 24/7, and hands the ones that need a person to your team with the full context attached. Built by operators; runs alongside Hostaway.
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Three years of guest messages. The biggest gap in our AI was the second-most-common problem.
33,000 in-property messages from a 300-property portfolio. Top 5 complaint themes, our routing-bot coverage map, and the gaps we found — including one action code that had been quietly mislabeled for months.
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Why we clean every voice transcript before feeding it to an AI — and how we do it
Raw speech-to-text output is full of artifacts that break AI analysis. A walkthrough of the transcript normalisation pipeline: LLM-based cleaning, dual storage, graceful fallback, and how it feeds the bot-improvement loop.
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Your AI support bot gets dumber on long threads. Here's the fix.
Structured working memory, an escalation that knows when to stop, one-click human flagging, and an improvement loop a human keeps on a leash — the architecture behind ~3,300 AI-handled support cases.
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How we built an AI phone hotline for short-term rentals
LiveKit, Twilio, webhooks, escalation transcripts, PMS context injection, and everything that went wrong along the way. A full technical walkthrough.
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