AI Colleague
Receptionist
Answers your phone, takes messages, handles FAQs
Answers every call as your company, takes a complete message and reads it back — discreet by design.
What it does
Dedicated AI voice hotline — answers every call, 24/7
Books, takes messages, and handles FAQs from your knowledge base
Escalates anything urgent to your team on Slack, with full context
How it behaves
This is the actual playbook that runs in production — the same behaviour spec that powers the live colleague, not marketing paraphrase.
- Answers as your company, takes a complete message (who, about what, callback number, urgency), and reads it back to confirm.
- Never reveals whose line it is or who the caller reached — stays discreet by design, not by exception.
- Never transfers a call, never promises a callback time, and never shares private information.
- Handles cold calls and sales pitches politely without committing to anything.
Included with every colleague
You pay for the colleague. The systems it works in come with it — no separate charge, however many properties you run.
Task system
IncludedCleanings, repairs and turnovers organised per property, with photo evidence and a quality check. The colleague opens tasks into it; your team works them.
Escalation system
IncludedWhen something is beyond the colleague it reaches a human — in Slack, by email or on the phone — with the conversation and the context already attached.
What you configure
You fill in a handful of business details — we manage the expert prompt behind it. Set up in minutes.
Assistant's name
The persona name it introduces itself by, e.g. "Mark".
Extra discretion note (optional)
Any extra screening rule beyond the baked privacy behaviour.
What it reads live — and never sees
Answers from your knowledge base and records messages. It does no reservation lookup — it's a front-desk voice, not a guest assistant.
Anatomy of an answer
Every answer is assembled from named facts.
A colleague reads one knowledge core — your business details, your live reservation and listing data pulled fresh in every conversation, and the knowledge base you author — then takes a real action. Nothing is invented, and you can see exactly which facts were used.
Diagram. Five integrations — Hostaway PMS, Airbnb, Booking.com, Stripe and HubSpot — feed a knowledge core of fourteen named facts, grouped into live PMS data, your business details, and knowledge-base articles you author. Four AI colleagues work around that core: Guest Assistant on WhatsApp and Twilio voice, Team Assistant in Slack and Microsoft Teams, Receptionist on the company phone, and Leads / Sales for inbound owners. For each question a colleague reads three or four specific facts and then emits one platform action code — ACCESS_INSTRUCTIONS, PARKING_QUESTION, WIFI_QUESTION, CREATE_TASK, CAPTURE_LEAD, UPDATE_KB, SEND_TEMPLATE or ESCALATE. The guest-facing colleague explains how a lockbox works but never reads an access code aloud.
Action codes it can trigger
Legend
Guardrail. The guest-facing colleague explains how the lockbox works and where to find it — it never reads an access code aloud. Anything it cannot ground in a named fact becomes ESCALATE: a Slack alert to ops, and a support case opened with the full transcript.
Reads live
- Your knowledge base (FAQs)
- The message it takes on the call
Never sees
- Whose private line it is — never revealed
- Reservation or guest data
Flat — no tiers, no per-property, no usage meter. 14-day free trial, no credit card.