Short-Term Rentals · Hostaway
Your guests always get an answer —
before, during, and after their stay.
Enhanced Rentals connects to Hostaway and handles guest messages and calls around the clock. Routine questions are answered instantly. Urgent issues reach your team on Slack before the guest leaves a bad review.
Used at scale — real results from a real operator
Poland's leading short-term rental operation, running Enhanced Rentals across their full portfolio
Eight out of ten guest calls resolved without a human — the team now focuses on guests who genuinely need them
Measurable improvement in average review score within weeks of going live — faster responses, fewer unresolved issues
Based on a 300+ property operator in Poland running Enhanced Rentals across their full operation.
Reservation-aware AI — matched to every booking automatically
Connect Hostaway in one click and your AI assistants know the guest's name, property, check-in date, and booking channel before they reply. No manual setup per reservation. Works without Hostaway too — chat and voice hotlines have standalone value.
How it works
Every guest interaction — whether via chat or voice — follows the same principle: answer instantly, escalate intelligently, never leave a guest waiting.
- 1Guest calls the hotlineYour dedicated number answers in under a second, any time of day or night.
- 2AI identifies the reservationMatched automatically via Hostaway — the assistant knows their name, property, and check-in details before saying a word.
- 3Routine question? Resolved instantly.Access code, WiFi password, check-out time, parking — answered with the right information from your knowledge base.
- 4Complex issue? Escalated to Slack.Your team receives a Slack message with the guest's name, property, issue summary, and full call transcript. They can join the call live from any browser — no phone required.
- 1Message arrives (any channel)Airbnb, Booking.com, WhatsApp, direct — the AI bot receives the message from Hostaway automatically.
- 2Context loaded from the reservationGuest name, property, booking channel, check-in date — all known before the reply is composed.
- 3Reply sent in secondsThe AI crafts a reply matching your tone and property-specific instructions. Guests feel heard immediately.
- 4Escalation if neededIf the AI detects an unresolvable issue, your team is alerted on Slack with full context before the guest has to ask twice.
What guests actually call about
These are the real situations your team handles every week. Enhanced Rentals resolves most of them automatically — with the right context, instantly.
Can't find the access code
AI retrieves the correct code from the reservation and property details — no human needed.
Late check-in at midnight
Instructions, door codes, and property specifics delivered calmly and correctly at any hour.
WiFi not working
Troubleshooting steps from your knowledge base, with escalation if the guest is still stuck.
Early departure request
Handled with your configured policy — refund eligibility, checkout procedure, and key return.
Noise complaint from neighbours
Flagged immediately to your team with full guest context — these require a human every time.
Heating or appliance not working
Basic troubleshooting answered by AI; maintenance escalation triggered when needed.
When Airbnb or Booking.com support calls you, it must not go to voicemail.
OTA support teams sometimes call hosts directly — about disputes, refund requests, or guest complaints. These calls arrive on your hotline number. Missing them can have serious consequences for your listing.
Enhanced Rentals routes these calls correctly: the AI detects known OTA support numbers, escalates immediately to your team on Slack, and keeps the call live while your team joins. No call goes unanswered.
Your team joins escalated calls from any browser. No phone number required.
When the AI escalates a call, your team member clicks a link in Slack and joins the live conversation directly from their browser — laptop, tablet, or desktop. They see the full transcript in real time so they can pick up exactly where the AI left off.
No SIM card, no dedicated phone, no forwarding setup. Anyone on your team can be on call from anywhere.
Why operators switch from manual coordination
Most operators start with manual coordination — one person answering calls, forwarding messages, managing the cleaning schedule. It works until it doesn't.
| Manual / night staff | Enhanced Rentals | |
|---|---|---|
| Response time at 2am | Minutes to hours (if answered) | Under 2 seconds |
| Coverage when team is asleep | Missed calls, voicemails | Always on, no gaps |
| Scales to 30+ properties | Hire more staff | Same flat price, any portfolio size |
| Cost for 20 properties | €2,000–4,000/mo (salary) | €199/mo per AI colleague, flat |
| OTA support call handling | Risk of missing it | Immediate escalation |
| Review score impact | Dependent on individuals | Consistent, fast responses |
What you can do with it — at any size
Enhanced Rentals grows with your portfolio. The question isn't which plan to buy — it's what you want to stop doing manually.
- →Stop answering guest messages at midnight
- →AI replies with your property's exact check-in instructions
- →Get a Slack alert when something needs you
- →One colleague, one flat price — no per-property fees
Guest Assistant — €199 / month
- →Dedicated guest hotline — guests call, AI answers
- →Add a Team Assistant colleague to keep the KB current
- →80% of calls handled without your team
- →Team joins live calls from a browser when needed
2 colleagues — €398/mo
- →Full AI comms stack — voice + chat across every channel
- →Cleaning & task coordination, photo-verified checklists
- →Hire more AI colleagues as your team grows — same flat price each
- →Onboarding and setup support via our partner network
Enterprise — or hire colleagues à la carte
A local phone number wherever your guests are calling from
Powered by Twilio, phone numbers are available in every country where Twilio operates — covering virtually every market where short-term rentals run. Poland, Germany, UAE, US, and beyond. Guests call a local number; the AI answers in your language.
Common questions
What if the AI says something wrong to a guest?
The AI only answers questions it has been configured to answer, using your knowledge base. For anything outside its scope — or when it detects uncertainty — it escalates to your team rather than guessing. You stay in control of what it says.
Does it work with Booking.com and Airbnb directly, or only through Hostaway?
Guest messages from Booking.com and Airbnb flow through Hostaway's webhook — so if you're on Hostaway, both channels are covered automatically. The voice hotline works independently for any guest who has your phone number, regardless of booking channel.
What happens if a guest has a real emergency — fire, flood, injury?
The AI is configured to recognize emergency signals and escalate immediately to your team via Slack, keeping the call live. For extreme cases, you can configure it to play an emergency services message and alert your team simultaneously. Human coverage is always the last line.
How long does setup take?
Most operators are live within a day. Connecting Hostaway takes minutes. Configuring the AI knowledge base — property instructions, access codes, house rules — takes a few hours depending on your portfolio size. We provide templates to get started quickly.
What countries can I get a phone number in?
Enhanced Rentals uses Twilio for phone infrastructure, which operates in virtually every country. If Twilio supports it, you can get a number there. Popular markets include Poland, Germany, UAE, US, UK, France, and Spain — but the list is extensive.
Can my team still take calls and reply to guests manually?
Yes, always. The AI handles what it can. Anything escalated lands in Slack where your team takes over. You can also override the AI at any time and reply directly. Enhanced Rentals is a layer that handles routine interactions — your team remains in full control.
Pricing
€199 per AI colleague / month. Hire your first AI colleague, add another when it's at capacity — never billed per door. A 14-day free trial, no credit card required.
Your first AI colleague
Guest Assistant
Front-line guest support — answers messages and calls, escalates to your team, and raises follow-up tasks.
Recommended starting team: Guest Assistant + Team Assistant — €398/mo total.
Guest Assistant
Front-line guest support — answers messages and calls, escalates to your team, and raises follow-up tasks.
€199/mo
Team Assistant
Internal Slack copilot — looks up reservations, reads and updates the knowledge base, creates and routes tasks.
€199/mo
A human agent handles ~40 conversations a day and costs €2,000+/month. Your AI colleague does the same — around the clock — for €199.
All prices exclude VAT.
Owner Relations, Back-office, raw MCP write, unlimited colleagues, annual terms, process optimization. Need one, or onboarding support? Contact us — we'll connect you with the right partner for your market.
Stop answering guest calls at 2am.
14-day free trial. No credit card. Full platform access from day one.
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