Your team takes over live — from any browser.
When the AI escalates a guest call, your team gets a Slack alert and can join the live call instantly from their browser. No phone number. No app. Full conversation context already on screen before they say a word.
What's included
Join live calls from any computer
Click once and you're live with the guest. Works in Chrome, Firefox, Safari, and Edge — desktop or laptop. No telephony setup, no personal number shared with guests, no app to install.
The transcript is already there
When you join, the full AI conversation is shown alongside the live call. You know exactly what was said, what the AI tried, and why it escalated — before you speak.
Notified the moment it escalates
Your team gets a message on Slack or MS Teams with the guest name, property, and a direct link to the support case — so the right person can act immediately, even at night.
Assign, track, and resolve
Every escalation becomes a structured support case. Assign it to a team member, track its status, and mark it resolved. Full history retained for review.
No dead air while you join
The AI holds the conversation with the guest until a human joins — so guests are never left in silence or transferred to voicemail.
Chat escalations handled the same way
For guest message escalations, the AI stands down the moment a human replies in Hostaway. One flow, two channels.
Who it's for
Operators who can't always pick up the phone
Manage escalations from a laptop anywhere — a coffee shop, a co-working space, at home at midnight. No desk phone required.
Teams without a shared phone line
Instead of routing to a personal mobile number, escalations go to whoever is on-call in Slack and can join from their browser.
Any business with after-hours risk
The AI handles routine calls 24/7. The few that need a human get one — fast, with context, from any device.
Escalation handling with browser call joining is included in AI Hotline (€29/mo), AI Growth, and STR Bundle plans. 14-day free trial, no credit card required.