AI Colleague
Airbnb Inquiries
Pre-booking assistant inside Airbnb messaging
Answers unconfirmed Airbnb inquiries to win the booking — quoting live prices from your own listing notes, and never breaking Airbnb's off-platform rules.
What it does
Answers pre-booking questions from guests who have not booked yet
Quotes optional-service fees and house rules from your live Airbnb listing notes, never a frozen price
Stays inside Airbnb's off-platform policy — no external links, no off-platform payment
Runs only on unconfirmed inquiries, so it never collides with your Guest Assistant colleague
How it behaves
This is the actual playbook that runs in production — the same behaviour spec that powers the live colleague, not marketing paraphrase.
- Answers unconfirmed Airbnb inquiries — the guest is still deciding, has no stay yet, and the whole conversation happens inside Airbnb's own messaging.
- Quotes optional-service fees, house rules, and standard times from your own Airbnb listing notes, so a price change in your PMS reaches the guest without a prompt edit.
- Never mentions better prices, availability, or terms on any other channel, and never asks the guest to move off Airbnb.
- Answers pet questions from the platform's derived pet policy — an unlisted pet amenity means unknown, never a flat refusal.
- Never has an access code or check-in instruction to leak, because there is no booking yet.
What it can actually do
Not just what it knows — the actions it can take on a conversation. Two work from day one; the rest you switch on per assistant, so it only ever does what you have asked it to.
Answer from your knowledge base
From day oneSearches your own articles mid-conversation and answers from them, instead of guessing or falling back to a generic reply.
ChatHand off to your team
From day oneStops and escalates with the full inquiry thread attached, for anything it should not answer itself.
ChatIncluded with every colleague
You pay for the colleague. The systems it works in come with it — no separate charge, however many properties you run.
Task system
IncludedCleanings, repairs and turnovers organised per property, with photo evidence and a quality check. The colleague opens tasks into it; your team works them.
Escalation system
IncludedWhen something is beyond the colleague it reaches a human — in Slack, by email or on the phone — with the conversation and the context already attached.
What you configure
You fill in a handful of business details — we manage the expert prompt behind it. Set up in minutes.
Assistant name
The name the assistant signs its Airbnb messages with — e.g. "Alfred". Guests see this on every reply.
What you rent, in a few words
Used in the assistant's self-introduction — e.g. "short-term rental apartments across several Polish cities".
Standard check-in time
Fallback only — used when a listing has no Airbnb notes to read the times from.
Standard check-out time
Fallback only — used when a listing has no Airbnb notes to read the times from.
What it reads live — and never sees
Matched to the Airbnb inquiry thread the guest messaged you on, and read fresh every conversation — prices and house rules come from your listing, never from the prompt.
Anatomy of an answer
Every answer is assembled from named facts.
A colleague reads one knowledge core — your business details, your live reservation and listing data pulled fresh in every conversation, and the knowledge base you author — then takes a real action. Nothing is invented, and you can see exactly which facts were used.
Diagram. Five integrations — Hostaway PMS, Airbnb, Booking.com, Stripe and HubSpot — feed a knowledge core of fourteen named facts, grouped into live PMS data, your business details, and knowledge-base articles you author. Four AI colleagues work around that core: Guest Assistant on WhatsApp and Twilio voice, Team Assistant in Slack and Microsoft Teams, Receptionist on the company phone, and Leads / Sales for inbound owners. For each question a colleague reads three or four specific facts and then emits one platform action code — ACCESS_INSTRUCTIONS, PARKING_QUESTION, WIFI_QUESTION, CREATE_TASK, CAPTURE_LEAD, UPDATE_KB, SEND_TEMPLATE or ESCALATE. The guest-facing colleague explains how a lockbox works but never reads an access code aloud.
Action codes it can trigger
Legend
Guardrail. The guest-facing colleague explains how the lockbox works and where to find it — it never reads an access code aloud. Anything it cannot ground in a named fact becomes ESCALATE: a Slack alert to ops, and a support case opened with the full transcript.
Reads live
- The unconfirmed inquiry — guest name, requested arrival and departure
- Listing — name, address, city, floor, capacity, beds, description
- Your Airbnb listing notes — the live source for fees, rules, and times
- Cancellation policy, and the derived pet policy
- Your knowledge base (guest-facing material only)
Never sees
- Your pricing internals, payouts, or margins
- Other guests' inquiries or bookings
- Any access code or check-in instruction — there is no booking yet
Flat — no tiers, no per-property, no usage meter. 14-day free trial, no credit card.