AI Colleague
Leads / Sales
Qualifies and routes inbound owners
Answers prospect questions, qualifies new-owner leads, and captures every one with a promised callback.
What it does
Answers prospect questions from your knowledge base
Collects lead details — name, contact, what they need
Qualifies and routes inbound leads to the right person
Works on chat and voice
How it behaves
This is the actual playbook that runs in production — the same behaviour spec that powers the live colleague, not marketing paraphrase.
- Routes guests and existing owners off the line before running any qualification, pointing them to the right contact.
- Qualifies new-owner leads conversationally — city, apartment count, current setup, goal, callback details.
- Answers prospect questions about your service and coverage areas, never inventing earnings or commission figures.
- Captures every lead with the capture-lead tool and promises a callback — there is no live transfer on this line.
Included with every colleague
You pay for the colleague. The systems it works in come with it — no separate charge, however many properties you run.
Task system
IncludedCleanings, repairs and turnovers organised per property, with photo evidence and a quality check. The colleague opens tasks into it; your team works them.
Escalation system
IncludedWhen something is beyond the colleague it reaches a human — in Slack, by email or on the phone — with the conversation and the context already attached.
What you configure
You fill in a handful of business details — we manage the expert prompt behind it. Set up in minutes.
What you do for owners
One or two sentences on the full service you offer property owners.
Coverage areas
Where you operate, and what happens for owners outside those areas.
Guest hotline number (optional)
Number to redirect guests to. Leave blank for a generic redirect.
Existing-owner line (optional)
Number to redirect existing owners to. Leave blank and a specialist calls back instead.
Lead delivery
Where captured leads are sent — a Slack webhook and/or an email address.
What it reads live — and never sees
Answers from your knowledge base and captures leads. It does no reservation lookup.
Anatomy of an answer
Every answer is assembled from named facts.
A colleague reads one knowledge core — your business details, your live reservation and listing data pulled fresh in every conversation, and the knowledge base you author — then takes a real action. Nothing is invented, and you can see exactly which facts were used.
Diagram. Five integrations — Hostaway PMS, Airbnb, Booking.com, Stripe and HubSpot — feed a knowledge core of fourteen named facts, grouped into live PMS data, your business details, and knowledge-base articles you author. Four AI colleagues work around that core: Guest Assistant on WhatsApp and Twilio voice, Team Assistant in Slack and Microsoft Teams, Receptionist on the company phone, and Leads / Sales for inbound owners. For each question a colleague reads three or four specific facts and then emits one platform action code — ACCESS_INSTRUCTIONS, PARKING_QUESTION, WIFI_QUESTION, CREATE_TASK, CAPTURE_LEAD, UPDATE_KB, SEND_TEMPLATE or ESCALATE. The guest-facing colleague explains how a lockbox works but never reads an access code aloud.
Action codes it can trigger
Legend
Guardrail. The guest-facing colleague explains how the lockbox works and where to find it — it never reads an access code aloud. Anything it cannot ground in a named fact becomes ESCALATE: a Slack alert to ops, and a support case opened with the full transcript.
Reads live
- Your knowledge base
- The lead it captures — name, contact, what they need
Never sees
- Reservation or guest data
- Invented earnings or commission figures — it never makes numbers up
Flat — no tiers, no per-property, no usage meter. 14-day free trial, no credit card.