Understanding Your Overview Dashboard

The dashboard is divided into several sections, each covering a different aspect of your operations. The data refreshes automatically — you do not need to reload the page to see current information.

The reservations section shows all currently active stays and upcoming check-ins. For each reservation you can see:

• Guest name and booking channel (Airbnb, Booking.com, etc.).
• Property name and check-in / check-out dates.
• Reservation status (new, modified, in-progress, or cancelled).

Reservations are synced from Hostaway in real time via webhooks. If a booking is modified or cancelled in Hostaway, the dashboard reflects the change within minutes.

The dashboard highlights guests arriving and departing today so you can prioritise:

• Check-ins today — guests who are arriving and may need access codes, parking instructions, or a welcome message.
• Check-outs today — guests who are leaving. Their conversations will be marked as closed after check-out.

The escalations counter shows how many guest conversations are currently waiting for a human response. A high number here means your team needs to review and resolve cases.

Click the counter or navigate to Ops → Customer Help → Escalations to see the full list.

The bot activity section shows how many messages your AI assistants have handled over the selected time period. This helps you gauge automation efficiency:

• Messages handled — total messages where the bot sent an automated reply.
• Escalation rate — the percentage of conversations that were escalated to a human. A rising rate may indicate guests are asking questions the bot is not configured to handle.

A quick list of your active properties with their current occupancy status. Properties with active stays show the guest name and check-out date. Vacant properties are shown without a guest.

Clicking a property opens its detail page where you can view the full reservation history and associated AI assistant configuration.