AI that knows your guests before they ask.
Connect Hostaway and your AI assistants become reservation-aware — matching guests to their booking automatically and answering with the right information for their property, dates, and channel. Works without Hostaway too, with a manually configured knowledge base.
What's included
Handles every guest message, instantly
AI assistants reply to guest messages across all booking channels — Airbnb, Booking.com, direct — 24/7. Routine questions are resolved without your team lifting a finger.
Matched to Hostaway reservation data
Connect Hostaway and the AI automatically matches each message to the right reservation. It knows the guest's name, property, check-in date, and booking status before it replies.
3 hotlines included with Growth
Guests can call a dedicated number. AI answers based on your knowledge base and reservation data — handling routine queries and escalating when needed.
Slack & MS Teams alerts with full context
When the AI can't resolve an issue, your team gets a message on Slack or MS Teams with the guest's name, property, and full conversation — so they can respond immediately.
Who it's for
STR operators on Hostaway
Full reservation-aware AI — matched to bookings, properties, and guest details automatically.
Property managers at scale
Handling 10+ properties with high message volume. AI takes the routine; your team handles only escalations.
Operators without a PMS
Works standalone with a knowledge base. No Hostaway required — just configure your property information and go live.
Up to 5 properties, AI chat, escalations. Upgrade to AI Growth (€20/prop/mo) for voice hotlines and unlimited properties. 14-day free trial, no credit card.