Hiring an AI Colleague

In the left sidebar, under AI Agents, click AI Colleagues. You will see every colleague you've already hired for your workspace.

Click Hire a colleague in the top-right corner. A catalog of ready-made roles opens — Guest Relations, Sales, Personal Receptionist, Internal Team Ops, and more, depending on your plan. Pick the one that matches the job you want done.

The name is pre-filled from the role you picked (e.g. Guest Relations) — edit it to something you'll recognise, then confirm. For guest-facing colleagues, this name can appear in messages sent to guests.

A hired colleague is managed: it runs on an expert playbook we build and maintain, so there's no prompt to write. Instead, the Instructions tab shows a short Your details form — structured fields like your company name, check-in / check-out times, and access instructions. Fill those in and save.

The colleague combines those details with two things automatically: live reservation and listing data (fetched fresh on every conversation and matched to the guest by their phone number or message thread) and your knowledge base. The Instructions tab also shows a plain-English How this colleague behaves summary and a Live data panel so you can see exactly what it reads.

Toggle the colleague to Enabled on its detail page. Disabled colleagues are skipped — useful for pausing one without losing its configuration.

If the colleague answers a voice hotline and you want it to be able to transfer callers to a human, also enable Allow escalations to human agent. When it is off, the colleague handles all calls itself and won't offer to transfer — right for self-contained lines (e.g. demo or FAQ-only hotlines).

To test, send a message through your Hostaway channel (e.g. Airbnb or Booking.com) for a matching reservation, or call the hotline. You should see an automated reply shortly after.