Proud sponsor · Hostaway Backstage 2026
Hire two AI colleagues.
Meet them at Backstage.
AI colleagues for short-term rental teams. The Guest Assistant answers every guest call and message, 24/7. The Team Assistant lives in your Slack and answers from your PMS. Come to the booth, bring your hardest guest question, and try both live.
- When
- November 9–10, 2026
- Where
- Armature Works
- City
- Tampa, FL
1910 N Ola Ave, Tampa, FL 33602
Book a slot with us at Backstage
Leave your details and we'll lock in a time in Tampa — or a call before, if you'd rather not wait.
Two colleagues. Hire one, or both.
Not a fleet of bots to configure. Two roles, priced like people — €199 / month each, no tiers, no per-message or per-property line on the bill.
Guest Assistant
Automate your inbox and your phone.
Front-line guest support — chat and voice
Answers every guest message and call, 24/7 — reservation-aware, and hands off to your team the moment a human is needed.
- Guest chat on Airbnb, Booking.com, WhatsApp and direct
- AI voice line that picks up 24/7, in the guest's language
- Matches the guest to their booking before it answers
- Escalates to Slack with the full thread attached
Team Assistant
Add your PMS to your Slack.
Internal Slack copilot for your ops team
Lives in your Slack and answers your team's questions about reservations, guests and properties — from real data, never guessing.
- Add your PMS to your Slack — ask it anything
- Looks up reservations and answers on demand
- Reads and updates your knowledge base
- Creates and routes tasks to the right person
When the AI can't
Our people take over. You only hear what needs you.
The AI answers every guest first. What it can't safely decide goes to the Enhanced Rentals human team; what needs hands on site becomes a task for yours. Pick a case and see where it stops.
- 1 · GuestGuest calls or writes“The door code doesn’t work. We’re outside with the kids.”
- 2 · AI colleague · 24/7AI answersChecks the code against the booking and walks the guest through the keypad. Still red.
- 3 · Enhanced Rentals human teamOur people take overTakes the call with the conversation already read, rules out the battery, stays with the guest.
- 4 · Your systemA task is created for your teamUrgent task: lock on site — guest, unit and steps already tried attached.
- 5 · Your teamEscalated to youYour on-call person gets one call — because someone has to be at the door.
You only heard about the one thing that needed your hands.
Hear how it answers
Listen before you call.
The calls we play on the booth tablets. Pick one and see what happened behind the scenes — then try the line yourself with the number on the card in your bag.
Broken key
Live call handed to the team- Guest0:00Yes, hello, it's me again. I'm standing in front of the apartment now, but the key is broken.
- AI colleague0:14Hello, I understand. A broken key needs a person right away, so I'll put you through to someone who can help you quickly.
- AI colleague0:27One moment please. I'm connecting you now with a colleague who'll take it from here. Thank you for your patience.
- ↪ Live call handed to Anna · the operator's guest team
- Operator's team0:43Hello, this is Anna from RENTUJEMY. I can see you're having trouble getting into the apartment.
Already on shift
How RENTUJEMY uses them
RENTUJEMY is the short-term rental operator Enhanced Rentals was built inside. It runs the same product you would hire, with no special build.
Guest Assistant, on the phone
Real calls- 13:19English
“Why can't I see my door code?”
Found the booking, saw the deposit was unpaid, and sent the Guest Portal steps to pay it.
- 17:04Polish
“Do I really have to scan my ID?”
Explained the Polish ID rule for guests and sent the secure upload link.
- 18:56English
“The Wi-Fi is down.”
Walked the guest through a router restart, then handed the call to the team.
From RENTUJEMY's call log, October 2026. Paraphrased; no names or codes.
Team Assistant, in Slack
ExampleOps Who arrives in 4B tonight? Is the deposit paid?
Team Assistant 2 guests, check-in 18:00. Deposit paid at 11:42.
Ops Book a clean for 4B tomorrow at 11:00.
Team Assistant Done. Task created and assigned to Ana.
The kind of question RENTUJEMY's ops team asks it every day. Answers come from the PMS, never guessed.
- Price
- €199 per AI colleague / month
- Human team
- €2,000 / month, for escalations
- Runs on
- Hostaway — connected, not bolted on
- Live in
- Minutes, not a quarter
- Trial
- 14-day free trial, no credit card
Not going to Tampa?
The demo is the same one we run at the booth — you just get it sooner, and sitting down.
14-day free trial, no credit card