Enhanced Rentals

Human Colleague

The AI answers.
Our people take what it can't.

People from our team who take over when the AI hands a guest on — so your team only hears about what needs someone on site. You only hear about the calls that need your hands.

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How far does a guest problem travel?

Every case starts with the AI. Pick one and see where it stops — most never reach a person, and only a few ever reach you.

  1. 1 · GuestGuest calls or writes“The door code doesn’t work. We’re outside with the kids.”
  2. 2 · AI colleague · 24/7AI answersChecks the code against the booking and walks the guest through the keypad. Still red.
  3. 3 · Enhanced Rentals human teamOur people take overTakes the call with the conversation already read, rules out the battery, stays with the guest.
  4. 4 · Your systemA task is created for your teamUrgent task: lock on site — guest, unit and steps already tried attached.
  5. 5 · Your teamEscalated to youYour on-call person gets one call — because someone has to be at the door.

You only heard about the one thing that needed your hands.

What our team does

  • Takes every escalation the AI hands over — calls and messages, with the full conversation already read
  • Calms the guest down and solves it remotely: access problems, complaints, date-change and refund requests
  • Decides within the rules you set — and asks you before anything past your limit
  • Books the cleaner or technician as a task in your system, with the guest's details attached
  • Calls your on-call person only when someone has to physically go there

What it deliberately doesn't

  • — Remote only — nobody from our team goes on site
  • — No refunds or compensation past the limit you set
  • — Workload agreed with you at onboarding, sized to your portfolio
Pricing
€2,000 / month

On top of your AI colleagues at €199 / month each. Monthly, workload agreed at onboarding. All prices exclude VAT.

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Questions people actually ask

Do I still need an AI colleague?
Yes. The Human Colleague works on top of the Guest Assistant: the AI answers every guest first and solves most things itself. Our team only sees what the AI hands over — that is what keeps it affordable.
Who are the people?
The Enhanced Rentals guest-support team — trained on the platform, working in the same inbox and phone line as the AI, with the full conversation in front of them before they reply.
What do they need from us?
Your rules, once: what they may offer a guest, your refund limit, which vendors to book, and who your on-call person is. We write them down together at onboarding.
Will you ever go to the apartment?
No. The service is remote only. When something needs hands on site, our team books it as a task for your people or your vendor — and calls your on-call person if it cannot wait.
Is there a contract?
Monthly. The workload is agreed with you at onboarding and sized to your portfolio, so there is no surprise on the invoice.