Task Quality Grades
After a task is completed, a coordinator can grade it as Acceptable, Partial, or Poor with a written note. Photos uploaded to the task are split into Before / After / Feedback sections so evidence is structured, not scattered. Quality is tracked inside the platform — no more side spreadsheets.
Why grades exist
Coordinators historically tracked task quality in spreadsheets next to the operational system: which clean was done well, which one was missed, which worker needs a conversation. Quality grades pull that tracking into the task itself so:
- The grade is attached to the task — easy to reference later, visible to the worker.
- Photo evidence lives next to the grade in dedicated Before / After / Feedback sections.
- Every grade change is logged in the task activity feed.
- Reports surface graded tasks so the team can review at the end of a period.
The three grades
| Grade | Meaning |
|---|---|
| Acceptable | Task was reviewed and the work meets expectations. Use this to confirm the task was checked, not just left silent. |
| Partial | Some issues. The task was finished but parts of it were incomplete, missed, or below the expected standard. |
| Poor | Significant problems. The work is not acceptable and needs to be addressed — usually a redo, a deduction handled manually by the operator, or both. |
Photo sections: Before / After / Feedback
Photos attached to a task are categorised so they are easy to find when reviewing or grading:
| Section | Uploaded by | When |
|---|---|---|
| Before | Worker or coordinator | When the worker arrives — documents the state of the property as found. |
| After | Worker or coordinator | When the task is finished — shows the result. |
| Feedback | Coordinator+ only | When something needs to be flagged — usually attached to a Partial or Poor grade as evidence. |
Grading a task
- Open the task once its status is Completed.
- Open the Quality tab on the task page (visible only on completed tasks).
- Pick a grade — Acceptable, Partial, or Poor — using the segment control.
- Add a short feedback note. The worker will see this, so keep it specific and constructive.
- If the grade is Partial or Poor, upload evidence photos under the Feedback section on the Attachments tab.
- Save. The grade is timestamped and attributed to you.
What the worker sees
Workers (Service role) can see grades on their own completed tasks. The Quality tab appears in read-only form:
- The grade badge — Acceptable, Partial, or Poor.
- The note left by the coordinator.
- The timestamp of when the grade was set.
They cannot change the grade or add Feedback photos. This keeps the feedback loop one-directional and accountable.
Who can do what
| Action | Roles |
|---|---|
| Set or change a grade | Admin, Manager, Coordinator |
| Upload Before / After photos | All roles working on the task |
| Upload Feedback photos | Admin, Manager, Coordinator |
| View own grade | Service (workers see grades on tasks assigned to them) |
Activity log and audit trail
Every grade change writes an entry to the task activity feed, including who set it and when. The activity feed is the source of truth if a worker contests a grade or if you need to review changes over a period.