Setting Up Your Workspace
This guide walks you through everything you need to do to get Enhanced Rentals operational. Follow the steps in order — each one unlocks the next. You can track your progress in the Get Started checklist on your Overview dashboard.
Estimated time: 15–30 minutes
Complete your profile
Go to Settings → Personal and fill in your first name, last name, email, phone number, and company name.
Your profile details are used in several places: your name appears in escalation notifications sent to guests, and your company name is injected into the AI bot's system prompt as a fallback when no custom name has been configured.
Connect your property management system
Go to Settings → Integrations → PMS and link your Hostaway account. Once connected, Enhanced Rentals will automatically sync your listings and reservations.
The sync runs continuously in the background — new reservations appear within minutes of being created in Hostaway.
Get a phone number
Go to Phone Numbers in the sidebar and purchase a number. Phone numbers are required before you can create a hotline.
Numbers are available in multiple countries. Your plan determines how many phone numbers you can hold at once.
Set up a hotline
Go to Settings → Hotlines and create your first hotline. A hotline connects a phone number to an AI voice assistant so guests can reach you by calling a real number.
You can configure which AI agent answers, set a fallback message, and define coverage shifts so human agents take over when needed.
Configure your AI assistant
Go to AI Agents → Bots and create your first AI assistant. The bot handles incoming guest messages automatically — answering questions, providing check-in details, and escalating to your team when it cannot resolve something on its own.
Invite your team
Go to Settings → Users and invite anyone who will be handling escalations, managing properties, or supporting guests. Assign each person the role that matches their responsibilities.
This step is optional if you are running the workspace alone, but recommended before going live so escalations have someone to route to.
What to do next
Once the checklist is complete it disappears from your dashboard automatically. At that point your workspace is fully operational. Here are some things to explore next:
- Bot Triggers & Routing — fine-tune how the AI routes messages and when it hands off to your team
- Hotline Coverage & Shifts — set up on-call shifts so human agents cover the hotline when needed
- Slack Notifications — get real-time escalation alerts in your team's Slack channel